PRIVACY POLICY

We are ‘My Funeral Plan Supermarket’.

‘My Funeral Plan Supermarket’ is a trading style of My Funeral Plan Supermarket Ltd, a company registered in England & Wales with Companies House at The Copper Room DEVA Centre, Trinity Way, Manchester M3 7BG under company registration number13135879.

We are committed to protecting your privacy in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) regulations as they apply in the UK and are registered with the Information Commissioner’s Office (ICO) in accordance with Data Protection regulations under registration number ZA846331.

The service we provide is free and you are under no obligation to make any purchase. We work to find consumers the best quotes across various marketplaces such as Funeral Plans and Insurance.

Our Privacy Policy is set out below. Please read this policy with care; it describes how we will process, share and use your data.

If you have any questions or comments, please email info@myfuneralplansupermarket.co.uk

1.0 THE INFORMATION WE COLLECT

All identifiable information collected is strictly confidential and stored securely.

In order to provide you with a quote, we will collect certain information via our websites which may include personal details such as name, date of birth, contact numbers, and details about the product you require a quote on; that and any other information we gather will help us to provide a tailored quote using our quote system.

Should you decide to proceed with an application we may collect further information for the provider of your chosen product to enable them provide that product to you.

We will seek your consent during the application process to pass your details to any provider.

The personal information that we may collect about you broadly falls into the following categories:

1.1 Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal information voluntarily: for example, we may ask you to provide your contact details in order to provide you with a quote, receive further marketing communications from us, and/or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. Some of the personal information that you provide may include sensitive personal information, such as age-related information, which we need for the purposes of providing an accurate quote for you (or enabling third-party providers to provide an accurate quote for you).

1.2 Information that we collect automatically

When you visit our Website, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. city-level location), mobile phone network and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytical purposes and to improve the quality and relevance of our Website to our visitors. Some of this information may be collected using cookies and similar tracking technology.

1.3 Information that we obtain from third party sources

From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

2.0 PROCESSING YOUR DATA (HOW WE USE YOUR DATA)

All data collected will only be used for the purposes of which it is required, such as providing you with a quote, arranging your plan/policy and preventing fraud.

We will be handling the personal information you provide.

This will include any sensitive personal data such as age or contact details which you provide as part of the quotation and application process.

We may use personal information for the following purposes:

Provide you with a quotation and apply for a product; Administration of that product; For the prevention, detection and investigation of financial crime, including fraud; Statistical and analytical research; and Where necessary, to comply with legal and regulatory obligations.

 

We may rely on one or more of the following legal bases to use your personal data:

2.1 Contract

The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

2.2 Legitimate interests

The processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

2.3 Consent

In some circumstances, we may be required to obtain your consent to provide you with direct marketing of our products and services. Where this requirement applies or where we have sought your consent, we will process your personal data with your consent (see access to your information below for more information about how you may opt-out of marketing communications or withdraw your consent).

3.0 WHERE YOUR DATA IS HELD

All data is securely stored on servers operated by us and agencies contracted by us.

We do not transfer your data outside the UK and we comply with the protection offered to you under UK Data Protection laws.

4.0 ACCESS TO YOUR INFORMATION

You have the right to request removal of your personal details from our system at any time.

You have the right to ask us for a copy of the personal information we hold about you including call recordings.

If you would like to (a) access, correct, update or request deletion of your information; or (b) object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, please contact us using the contact details provided and state the nature of your request.

Furthermore, if you believe the information we hold is incorrect please contact us detailing any inaccuracies in that information. We will rectify any inaccuracies immediately.

You also have the right to opt-out of marketing communications we send you at any time.

You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you.

To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided.

Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time.

Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

5.0 RETENTION OF DATA

All data will be retained within our system for no more than 6 years following date of your interaction with us, unless otherwise stated clearly elsewhere.

6.0 EXTERNAL LINKS

Our website may contains links to websites operated by third parties under different privacy policies. This privacy policy does not apply to those third party sites which our site links to.

Should you click one of those links, you will be leaving our website and this Privacy Policy will no longer apply.

7.0 NEW PRODUCTS AND SERVICES

With your consent, we will contact you to update you on new products and services we feel will be of interest to you.

From time to time we would like to contact you with details of similar protection products and services we provide, that we believe may be of interest to you.

We will seek your consent to do so during our correspondence with you.

8.0 WHO WE MAY SHARE YOUR INFORMATION WITH

We might share your information with third-party providers for the purposes of arranging the product you have expressed an interest in.

We may share your information with our third-parties in order to obtain the quotes you have requested, to arrange any product on your behalf and as otherwise required in order to fulfil our contract with you.

Your personal information may be used for the purpose of advertising services provided by advertising service provider’s organisations such as Google, Facebook, Outbrain and Taboola.

We may share data with them to carry out this activity. We carry out these activities to help us understand customer behaviour, advertise and improve our services for you now and in the future.

We will also contract with third parties who will offer products and services to you. Where any of your data is required for such a purpose we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

Your personal information may also be disclosed to any competent law enforcement body, regulatory, government agency, court or other third-party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.

We may also share your data with our agents and advisors and with any other corporate entity in our group, including entities that we may acquire or that may acquire us in the future, provided that we inform them that they must use your personal information only for the purposes disclosed in this Privacy Notice.

We may also share your information with any other person if you have consented to the disclosure.

9.0 COOKIE POLICY

Our websites uses cookies to allow us to collect data and further improve our user experience.

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you.

Our cookie policy can be found here and informs users what cookies are used on this site, why we use them and how to manage them.

 

10.0 NEWSLETTERS

Newsletters may be sent from time to time, to inform you of new products and services but subscription lists will never be sold, rented or leased to any third-parties.

Our newsletters will be used to keep you informed about our products and events.

Our subscription lists will not be sold, rented or leased to any third-parties.

We use code within our newsletters to identify open rates and click-through rates.

This enables us to identify which individuals have opened the message or clicked on links within it and better tailor any follow-up communications.

You can remove yourself from the subscription lists at any time by clicking on the unsubscribe link within the newsletter or by emailing info@myfuneralplansupermarket.co.uk stating “consent withdrawn”, please also confirm your postcode, name and DOB to allow us to identify you correctly.

11.0 COPYRIGHT

Information on this Website may be used for personal and non-commercial purposes.

You may download, print extracts and/or make copies of works on this site for your own personal and non-commercial use, providing you acknowledge My Funeral Plan Supermarket as the source of the information and include a link to our Website.

12.0 COMPLAINTS

Complaints can be made via email, post or phone.

Should you have reason to complain you may do so by emailing info@myfuneralplansupermarket.co.uk with a broad outline of the nature of your complaint.

Alternatively, you may put your complaint in writing to:

The Data Protection Officer

Enthalpy Ltd t/a My Funeral Plan Supermarket

The Copper Room DEVA Centre

Trinity Way

Manchester M3 7BG

You have the right to complain to the Information Commissioner’s Office about our collection and use of your personal information. For more information, please contact the Information Commissioner’s Office (ico.org.uk):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.

13.0 CHANGES TO THIS POLICY

All changes to our privacy policy will be updated on this page.

If we decide to change our Privacy Policy, we shall post changes on this page so that you are always aware of how we use your personal information.

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Disclaimer: My Funeral Plan Supermarket is a trading name of My Funeral Plan Supermarket Ltd, a limited company incorporated in England & Wales under company number 13135879 at The Copper Room, Trinity Way, Manchester M3 7BG and registered under the Data Protection Act 2018 with the Information Commissioner's Office with registration number ZA846331.